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Displaying 2 articles of 2 total result(s).
Original Article

The Assessment Of The Relationship Between Emotional Labor And Counter-Productive Work Behavior

Canan Baysal
,
Gamze Kağan
,
İbrahim Yıkılmaz
,
Hülya Gündüz Çekmecelioğlu

Keywords: Counterproductive work behavior, emotional labor, deep and genuine acting, surface

Article no: 35

Pages 406-419

Doi: 10.15405/epsbs.2019.01.02.35

>View as HTML >Abstract >Download PDF
Original Article

Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article

Norzalita Abd. Aziz
,
Bita Najafi
,
Faridahwati Mohd. Shamsudin
,
Ahmad Said Ibrahim Alshuaibi

Keywords: Emotional labor; perceived customer orientation; perceived service quality; customer loyalty; airline services

Article no: 86

Pages 606-612

Doi: 10.15405/epsbs.2016.08.86

>View as HTML >Abstract >Download PDF

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